If you’ve ordered a hosting plan and you have certain enquiries in regards to a concrete feature/function, or in case you’ve chanced upon some challenge and you need help, you should be able to contact the respective customer care team. All hosting companies use a ticketing system regardless of whether they offer other means of contacting them along with it or not, because of the fact that the easiest way to fix a problem most often is to open a ticket. This method of correspondence renders the responses sent by both sides simple to follow and enables the client support team representatives to escalate the case in the event that, for example, a system administrator needs to step in. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you will have to have no less than two different accounts to contact the help desk support team and to actually manage the hosting space. Incessantly switching between the accounts can sometimes be a headache, not to mention the fact that it requires quite a long period of time for the majority of web hosting providers to respond to ticket requests.