When your hosting provider supplies live chat support, you will be able to talk with a representative live and find out useful information or get an issue resolved promptly. The basic advantage of using chat as an alternative to calling to talk with a live person is that you'll need only a computer with access to the web, so that you won't pay any rates in case you are in a different state or country. In addition, it'll be a lot quicker to copy and paste information for example domain names, usernames or error messages in other words details that are sometimes difficult to give to the other party on the phone. The real-time chat is also a faster option to contact the web hosting provider's support crew in comparison to using a ticketing system. What's more, if some situation requires more time to be taken care of, you can do something different while you wait for support on the live chat, which means that you will not lose time - something that's impossible if you're on the telephone.