If you’ve got a website, a problem might always crop up and it doesn’t automatically need to be connected with the web hosting service itself. For instance, something might go wrong when you update an Internet application or some vital data may be modified or deleted accidentally. Irrespective of what the essence of the problem might be, you’ll need to contact the support staff and ask them to retrieve a backup or to assist you in troubleshooting the problem that you are encountering. How timely they will do that will predetermine the time that your sites will be unavailable. For particular sites like social networks or e-commerce portals, a continual unavailability can often mean losing clients and money. For this reason, it’s extremely important for you to use the services of a hosting company that provides not only a good client care service, but also a prompt one.