A 99.9% Server Uptime
The principal benefit of building your own website hosting system is that you do not need to worry about compatibility – you configure a given set of software apps in such a way as to work with a given set of hardware parts. The end result is something a whole lot more stable and reliable, because there are less potential chances of failure. We have set up our cloud hosting platform atop time–proven hardware elements along with a strongly tweaked version of SELinux in an attempt to create an absolutely safe and secure home for your websites.
This is the reason why, with all our Linux website hosting packages plans we offer you a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also built our very own internal network in all our datacenters. Everything is based on topflight hardware components manufactured by Juniper. Furthermore, on each single router, we have put a firewall with a sophisticated algorithm to help sift all fishy requests.
Hence, in all our datacenters – in our USA data center, in our UK data center, in our data center Finland, in our Eastern Europe data center and in our Australian data center, you will take advantage of a 99.9% network uptime guarantee. And this guarantee is valid for all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Like with every other service, if it is your cash at stake, you cannot feel really safe. That is why, with each of our cloud hosting packages we offer a 30–day money–back guarantee. If you do not feel satisfied with our service or if you would like to use an even more robust web hosting solution, such as a Linux VPS packages or a Linux dedicated servers hosting packages – we’ll give you a full refund, without obscure costs or refund charges.
24/7 Technical Support
We have attentively handpicked each individual member of our 24x7 support team so that we can offer you the best customer care service you can possibly get. Each one of our customer service technicians has several years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. Plus, they’re available to you 24/7 – you will be able to reach them at any time and they will respond as fast as possible.
Their average ticket response time is just 20 minutes, whereas with many other hosting providers you need to wait around for days. Moreover, we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be replied to within 1 hour.