Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our user service team is taught to rapidly take care of all Linux website hosting packages clients’ requests and support requests. Via our ticket system, you are able to supply your request and a support team representative will likely go back to to you within max 1 hour. Realistically, practice has demonstrated that the standard answer period is Twenty or so minutes.

  • Top quality support service
  • A Top–quality Support Service

  • Get in touch with us at any time necessary. Our crew of technicians will undoubtedly be on the web for you 24x7x365 to respond to all your questions and to solve any matter you will have. You can send us a help and support ticket from the New Concept Catalogs Web Control Panel or send us an e–mail message whenever. Also, on working days, you can call us or take advantage of the online chatting option.

  • Intuitive help center
  • An Intuitive Help Section

  • If you want guidance while working on your online projects within the Control Panel, you could always click on the Help key and locate your concern in the selection of articles or blog posts that will came up. We have as well turned most of the articles into videos. The catalogue of video clips will come up if you click on the Videos press button present in the top right angle.